How To Address Any Care and Safety Concerns

The hospital provides notices to its publics that when an individual has any concerns about patient care and safety in the hospital, that the hospital has not addressed, he or she is encouraged to contact the hospital’s management. If the concerns cannot be resolved through the hospital, the individual is to be encouraged by the hospital to contact the Joint Commission.

Methods of notice may include, but are not limited to, distribution of information about the Joint Commission, including contact information in published materials such as admission brochures and/or posting of this information on the hospital’s Web site.

The public is encouraged to contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited health care organization by either calling 1/800-994-6610 or emailing complaint@jcaho.org.

Patient Advocate
(781) 297-1476

Patient Satisfaction Hotline
(781) 297-1233